Return policy

Return policy

Curiokat strives to deliver happiness through its excellent products and services. Our policies are simple and transparent to make a delightful shopping experience for you.

Cancellations and Modifications to your order

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if your order has been shipped from our warehouse. Any modifications to your order would also be governed by the above terms.

Replacement/ Refund

We aim at building long term relations and thus, your satisfaction is our priority. Based on these principles,we have laid down a simple, straight and self explanatory replacement/refund policy. All refund/replacement requests are to be made within 15 days of receiving the order.

Damaged Delivery

Please do not accept a shipment that shows signs of damage in transit. You can decline to accept such an order and update us on the same. We shall send you a replacement piece.

If the product is delivered to you in broken/damaged state, please email us a picture of the same within 24 hours to help@curiokat.com to initiate a refund/replacement on the same.

Incorrect Delivery

In an unlikely event, where the products that is delivered to you is materially different or differs in size, color or quantity from what had been ordered by you, we would be happy to rectify the error, if possible. Please get in touch with us at help@curiokat.com or +91-7230031144 within 24 hours.

The authorization to approve a refund would be at the discretion of Curiokat. Once the damaged/ incorrect product is received by us in its original state and has been approved by our Quality team, you shall be provided with a store credit towards the full amount paid by you for the product. Incorrect delivery or upon your request, We’ll proceed with the refund of the amount back to your credit card/ debit card/ bank account within 10 working days, in which case return shipping charges and transaction fees might be applicable. Please note, the following products shall not be returned/ exchanged: Products for which such a condition is mentioned in the product information.

Disclaimer

Please keep in mind that there might be variations on the actual color , texture and shade from what is evident in the pictures, due to the products being handcrafted. Also, being handmade, the artisans put in best of their efforts in trying to achieve the goods, close to the mentioned specifications. However, please keep into account minor variations considering that the things are handcrafted and that’s where their uniqueness lies. Curiokat allows users who comply with Curiokat’s policies to buy goods within a fixed-price format. The buyer acknowledges this risk while she/he agrees to these terms and conditions.